Retail Operations Manager

1 week ago

Banff, Alberta, Canada Roots Full time

About This Role

The Retail Operations Manager is a vital position in maintaining the operational integrity of our stores. The main objective of this role is to manage the inventory flow systems in the store, ensuring that merchandise is processed and replenished in a timely and efficient manner.

Key Responsibilities

  • Manage the timely processing and prioritization of merchandise receipts, continuously seeking to improve systems, processes, and methods
  • Oversee the organization of the backroom to company standards, updating as seasonally appropriate
  • Ensure the efficient replenishment processes that maintain a full and abundant sales floor with all styles, colors, and sizes represented
  • Proactively monitor, communicate, and react to department changes/issues such as high/low sell-through, replenishment/overstock needs, etc.
  • Execute inventory-based procedures including damages, transfers, receiving, WebIM Work List maintenance, Leather Repair Logs, and other compliance-related items
  • Manage the supply order process
  • Recruit and develop stock associates, including interviewing, onboarding, assessment/accountability, succession planning, and recognition
  • Support the physical inventory process and cycle count process, and implement store strategies to reduce shrink such as security tagging
  • Support the execution of visual merchandising flips and maintenance of the presentation standards of a flagship location
  • Support all event preparation and execution
  • Support housekeeping and maintenance of both the sales floor and stock room
  • Stay current on product and service updates
  • Be a team player and contribute to the store's success
  • Adhere to all Loss Prevention policies as per guidelines and policies
  • Support managing the sales floor and sales team when needed, directed by Store Manager

What We Offer

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to creating a work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth and development.

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