Virtual Customer Service Expert

2 weeks ago


Ottawa, Ontario, Canada CanadaWheels Full time

About CanadaWheels

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We are headquartered in Ottawa, Canada, and stand as the country's most rapidly expanding online retailer specializing in automotive wheels, tires, and parts.

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Our Mission

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To redefine the automotive online shopping landscape, we seek a dynamic National E-Commerce Customer Service Representative to join our Ottawa team.

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Your Role

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You will be the pivotal link between CanadaWheels and its esteemed customers. As our E-Commerce Customer Service Representative, you will guide customers through every phase of their journey from initial product selection to post-purchase satisfaction.

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The Essentials

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  • Respond promptly and accurately to customer inquiries via phone, email, or chat, fostering an efficient and empathetic customer experience.">
  • Foster enduring customer relationships by addressing questions and concerns promptly and professionally, ensuring each interaction reflects the highest level of service.">
  • Document customer interactions, transactions, feedback, and complaints, ensuring meticulous record-keeping for future reference and improvement initiatives.">
  • Apply basic mathematical skills and proficiency in Excel and other data analytics tools to accurately adjust, calculate, and verify invoices, ensuring seamless billing and transaction processes for both customers and suppliers.">
  • Prioritize customer satisfaction, delivering expert customer support that aligns with the company's commitment to enhancing customer profitability through cost-effective solutions.">
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What We Offer

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  • A comprehensive health, wellness, and dental benefits package.">
  • Engaging weekly team social events and Happy Hours.">
  • Access to unlimited healthy food, snacks, and coffee.">
  • An enjoyable modern and upscale downtown Ottawa office space.">
  • Flexible hybrid work options for a balanced work-life experience.">
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Inclusion and Diversity

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We foster an inclusive and diverse work environment where all employees feel valued, heard, and supported. We encourage applications from Indigenous individuals, individuals from racialized communities, people with disabilities, LGBTQ+ individuals, and those with intersectional identities.

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Salary: $55,000 - $70,000 per year



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