Epicor Software Corporation Technical Support Specialist
2 days ago
Epicor Software Corp is a global leader in enterprise software solutions, and we're committed to helping our customers succeed.
We're seeking a highly skilled Technical Support Specialist to join our team and provide top-notch support for our LumberTrack ERP software. As a Technical Support Specialist, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our software. Your expertise in SQL scripting, data fixes, and stored procedures will be invaluable in this role.
About the Role- Provide timely and professional communication to customers via phone and email regarding case updates.
- Evaluate and escalate high-priority issues to the Support Manager.
- Deliver functional application training to customers on Epicor products as needed.
- Troubleshoot and recreate software issues reported by customers, and document tasks for software development.
- Utilize business process knowledge in areas such as inventory management, production processing, and purchasing management.
- Demonstrate excellent communication skills (English verbal and written) and customer service skills.
- Possess proficiency in MS Office, Remote Desktop Connections, VPNs, and SQL (scripting, data fixing, stored procedures).
This role requires experience in an ERP software support environment with high call volumes and large numbers of clients and users. You should also have expertise in data warehouse and data cube environments. We offer a comprehensive benefits package, including career development opportunities, work-life balance policies, and global mobility support.
What We Offer- Estimated salary: $80,000 - $110,000 per year.
- Free LinkedIn Learning licenses for personal development.
- Mentoring Program for career growth.
- Policies promoting time off, mutual trust, and support.
- Comprehensive support for international relocations and permanent residency processes.
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