Customer Service Specialist

4 days ago


Winnipeg, Manitoba, Canada Purolator Full time
Overview: Purolator is a leading integrated freight, package and logistics solutions provider in Canada. We are committed to delivering our customers' promises by providing exceptional customer service.

Salary: The estimated annual salary for this role is approximately $42,000 CAD based on 20 hours of work per week at $20.24 per hour.

Job Description:
At the Heart of Customer Service

We are looking for a skilled Customer Service Specialist to join our team. As a key member of our retail center, you will be responsible for delivering exceptional customer service to our clients. Your primary duties will include serving customers efficiently and courteously over the phone and in person, handling customer complaints and inquiries, resolving problem shipments, working with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service, building positive relationships with customers, vendors, and other stakeholders, assisting customers with shipping details and account challenges, loading, scanning, logging and calling resolution freight, cash reconciliation including deposits, and key control.

Required Skills and Qualifications:
- Customer Service Orientation
- Excellent communication skills, both written and verbal
- Problem-solving skills
- Ability to work independently and as part of a team
- Strong relationship-building skills
- Experience using technology, preferably POS systems
- 3-12 months of customer service experience preferred

Benefits:
- Competitive total rewards package
- Comprehensive benefits package
- Pension plan
- Employee family assistance program
- Employee shared ownership program
- Employee discounts

Others: We recognize that our employees and their families are key stakeholders. We hire for attitude and train for skills. At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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