Customer Service Specialist

1 week ago


Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time
About the Role

We are seeking an exceptional Customer Service Specialist to join our team in Manitoba, Canada. As a key member of our organization, you will play a critical role in ensuring customer satisfaction and delivering outstanding warranty services.

Job Summary

The Customer Service Specialist will be responsible for handling customer inquiries, addressing technical questions and warranty matters in a friendly and efficient manner. You will also monitor incoming warranty units, inspect and log them upon arrival, and reroute them to the necessary department(s). Additionally, you will administer warranty replacements through fulfillment, shipping, and tracking, and follow up with customers to ensure their issues have been resolved to their satisfaction.

Responsibilities
  • Address customer concerns with technical questions and warranty matters in an efficient and friendly manner.
  • Monitor incoming warranty units by tracking, inspecting and logging units upon arrival, and rerouting to necessary department(s).
  • Escalate potential repetitive high-risk warranty concerns.
  • Administer warranty replacements through fulfillment, shipping, and tracking.
  • Follow up with customers on warranty issues to ensure matters have been addressed to their satisfaction.
  • Update ERP system and trackers with accurate and timely information.
Requirements
  • Degree or certificate in Sales, Marketing, Business Administration, or relevant field.
  • Minimum three years in a customer service role.
  • Excellent interpersonal skills, communication skills, problem-solving and presentation skills.
  • Customer-focused attitude with excellent negotiation skills.
  • Strong organizational skills.
  • Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
  • Fluent in French would be considered an asset.
What We Offer
  • A competitive compensation package of $65,000-$75,000 per year, depending on experience.
  • A comprehensive group insurance plan with health spending account.
  • Paid vacation time.
  • Company-paid shutdown from Christmas to New Year's.
  • A matching RRSP program.

We thank all applicants who apply; however, only those selected for an interview will be contacted.



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