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Customer Service Excellence Specialist

2 months ago

Winnipeg, Manitoba, Canada Millennium 1 Solutions Full time

Transformative Customer Experience

We are seeking a highly skilled Customer Service Excellence Specialist to join our team at Millennium 1 Solutions.

About the Role

This is an exciting opportunity for a customer-focused professional to deliver exceptional service experiences that drive customer loyalty and satisfaction.

Key Responsibilities

  • Deliver First-Class Service: Provide accurate and timely responses to customer inquiries, using sound judgment to resolve issues efficiently.
  • Empathetic Communication: Respond to complex customer complaints and concerns in a professional, empathetic manner, ensuring customer care and satisfaction.
  • Product Knowledge: Stay current on program and product information through continuous learning, enabling informed solutions and recommendations.
  • Documentation and Follow-up: Accurately complete interaction documentation, input data for call history, and initiate necessary customer fulfillment as required.

Requirements

  • Customer Satisfaction Expertise: Proven passion for delivering exceptional customer experiences, with prior experience in interactive customer service environments.
  • Effective Communication: Strong oral and written communication skills, including typing, spelling, and grammar, with ability to convey complex ideas clearly.
  • Technical Skills: Advanced knowledge of PCs and familiarity with system navigation, along with positive attitude and ability to learn new skills quickly.
  • Adaptability and Flexibility: Ability to adapt to changing priorities, work all required shifts, and maintain strict confidentiality at all times.

Why Join Millennium 1 Solutions?

We offer a dynamic work environment, comprehensive benefits package, and opportunities for growth and development. Our team is dedicated to making a difference in our customers' lives, and we're committed to providing an inclusive and supportive workplace culture.

Salary: $15.20 - $18.90/Hour

Location: Remote (Monday - Sunday, 8:00am - 12:00am EST)

Language: English