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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Haynes and Boone, LLP Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Haynes and Boone, LLP. As a key member of our IT department, you will be responsible for providing top-notch technical support to our attorneys and staff.

Key Responsibilities
  • Provide on-site and remote technical support for hardware and software issues, including desktops, laptops, printers, and other office equipment.
  • Configure and troubleshoot video conferencing systems, including conference room technical setup and maintenance.
  • Analyze and resolve problems with desktop/laptop hardware, operating systems, and software applications.
  • Provide tier 2 troubleshooting for desktop/laptop hardware and software, operating systems, and firm applications.
  • Assist engineers in troubleshooting on-site issues and provide technical support for special projects.
  • Communicate effectively with users to resolve technical issues and ensure that the appropriate documentation is completed after each incident.
Requirements
  • Three or more years of experience in an IT Help Desk or support environment, with a focus on desktop support.
  • Extensive knowledge of Microsoft Office Suite, Windows operating systems, and computer hardware and software.
  • Experience with handheld devices, including iPhone/iPad and Android devices.
  • Excellent customer service skills and ability to communicate effectively with all levels of staff, attorneys, management, vendors, and client representatives.
  • A+ certification and some college education preferred.
Working Conditions

This position requires work after normal business hours and on weekends for video conference support, equipment moves, and IT projects as required. The Technical Support Specialist will participate in the after-hours and weekend on-call rotation.