Customer Success Associate

1 week ago

Vancouver, British Columbia, Canada Optix Full time
Customer Success Associate Opportunity

We are seeking an entrepreneurial-minded individual to join our rapidly growing team at Optix as a Customer Success Associate. This is a hybrid opportunity for someone based in Vancouver, BC, with 50% of the time spent in our beautiful waterfront Gastown office and 50% from home.

As a Customer Success Associate, you will become a product expert and educate clients on the benefits and functionality of the Optix platform. You will foster relationships with clients to establish yourself as their partner and build advocacy for Optix within their organizations. Your primary responsibilities will include:

Key Responsibilities
  • Be a primary point of contact for clients, serving as a product expert and answering product-related questions via chat, email, and live calls.
  • Foster relationships with clients to establish yourself as their partner and build advocacy for Optix within their organizations.
  • Schedule, manage, and facilitate onboarding sessions to introduce new clients to the Optix platform.
  • Support client adoption of new features and functionality, helping them to reach critical milestones and expand revenue.
  • Evaluate clients' engagement with the platform to highlight key accounts and potential growth areas.
Requirements

To succeed in this role, you will need:

  • 2-3 years of experience in a customer support, success, or sales role with a technology company.
  • Exceptional verbal communication skills, with the ability to speak to new people every day and build relationships.
  • Experience with helping people or businesses use and get the most out of software and managing multiple relationships at once.
  • Strong time management skills and the ability to work independently.
  • A passion for offering positive, interactive, and delightful customer experiences.
  • The ability to question the status quo, take ownership of your work, and proactively identify and address issues and opportunities.
Benefits

We offer a competitive salary, employee stock option plan, excellent health and dental coverage, mission-driven workplace experience, personal and professional growth opportunities, healthy snacks and locally roasted coffee, team lunches and socials, annual health and fitness credit, and fun offsite activities.

Our ideal candidate will be ambitious, yet humble, and quick to support their fellow teammates. If you're passionate about customer success in SaaS and the emerging best practices in this field, we encourage you to apply.

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