Current jobs related to Enterprise Customer Success Manager - Vancouver, British Columbia - Instacart
-
Strategic Project Manager for Enterprise Success
1 month ago
Vancouver, British Columbia, Canada Arc'teryx Limited Full timeArc’teryx Limited is seeking an experienced Strategic Project Manager to join our Strategy & Enterprise PMO team in North Vancouver, BC. This role offers a unique opportunity to drive strategic projects forward and support the enablement of our long-term plan.Company OverviewAt Arc’teryx Limited, we pride ourselves on creating innovative products that...
-
Vancouver, British Columbia, Canada Diligent Corporation Full timeAs a seasoned professional with Diligent Corporation, we invite you to take on the exciting role of Enterprise GRC Solutions Implementation Manager. Join our dynamic team and leverage your expertise in risk management, compliance, and technology implementation to drive business growth and success.Key Responsibilities:Leverage your deep domain knowledge and...
-
Vancouver, British Columbia, Canada Amazon Full timeAbout the RoleWe are seeking an experienced Technical Program Manager to lead key initiatives for Alexa Smart Properties at Amazon. This is an exciting opportunity to transform and shape the business while building delightful experiences for enterprise customers and end-users alike.Job SummaryIn this role, you will be responsible for scoping and delivering...
-
Senior Enterprise Project Manager
2 weeks ago
Vancouver, British Columbia, Canada Arc'teryx Limited Full timeAt Arc'teryx Limited, we are seeking a Senior Enterprise Project Manager to lead and coordinate the delivery of large cross-functional strategic initiatives at an enterprise level. As part of our Strategy & Enterprise PMO team, you will define the Enterprise PMO operating model to support the strategic priorities & initiatives of the business.This unique...
-
Technical Program Manager
1 month ago
Vancouver, British Columbia, Canada Amazon Full timeWe are seeking an experienced Technical Program Manager to lead key initiatives for Alexa Smart Properties, a team that thrives on innovation and delights customers. Our mission is to make life simpler and more fulfilling by extending Alexa's trusted AI capabilities and services to partners.Alexa Smart Properties provides property-ready features, making it...
-
Enterprise Growth Strategist
3 weeks ago
Vancouver, British Columbia, Canada Seequent Limited Full timeSeequent Limited, a leading provider of subsurface software solutions, is seeking an experienced Enterprise Growth Strategist to join our team. Located in North America, this role offers a hybrid work schedule and opportunities for professional growth.About Seequent LimitedWe build world-leading software to help create a better understanding of the earth,...
-
Customer Success Representative
3 weeks ago
Vancouver, British Columbia, Canada Godspeed Group Full timeWe are seeking a highly skilled Customer Success Representative to join our team at Godspeed Group.About the RoleThis is a full-time, permanent position that offers excellent benefits, including medical, dental, and vision coverage (with 55% paid by the employer). As a Customer Success Representative, you will play a crucial role in ensuring smooth sales...
-
Business Development Manager
4 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeWe're seeking a highly motivated Business Development Manager to join our team at Enterprise Holdings. As a Management Trainee, you'll have the opportunity to learn and grow with us in a dynamic and fast-paced environment.Our Management Training Program is designed to equip you with the skills and knowledge needed to succeed in sales, business development,...
-
Vancouver, British Columbia, Canada Amazon Full timeAbout the RoleWe are seeking a highly motivated and experienced Enterprise Account Executive to join our team at Amazon. As an Enterprise Account Executive, you will be responsible for driving revenue growth and customer adoption of Amazon Web Services (AWS) in the Western Canada region.In this role, you will develop and execute a comprehensive account...
-
Enterprise Sales Leader
6 days ago
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeRole SummaryWe are seeking an experienced Enterprise Sales Leader to drive revenue growth in Western Canada. As a key member of our sales team, you will be responsible for leading a team of Enterprise Account Executives and developing strategies to acquire new business and expand existing relationships.About the RoleThe successful candidate will have a...
-
Customer Success Strategist
2 weeks ago
Vancouver, British Columbia, Canada CoPilot AI Full timeAbout the RoleWe are seeking a seasoned Customer Success Strategist to join our team in Vancouver. This is an exceptional opportunity to lead our customer success efforts and drive business growth.Job DescriptionThe ideal candidate will have a strong track record of managing customer success teams, with a proven ability to develop and execute strategies that...
-
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeAbout UsVerkada is a leading cloud-based physical security platform company, offering six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform. Our mission is to provide real-time insights to organizations, empowering them to take immediate...
-
Enterprise Applications Project Manager
3 weeks ago
Vancouver, British Columbia, Canada T-Net British Columbia Full timeAbout the Role:We are seeking a highly skilled Enterprise Applications Project Manager to join our team at T-Net British Columbia. As an experienced project manager, you will be responsible for leading complex software application implementations across Finance, Banking, Analytics, CRM, and Customer Portal systems.With over 20 years of industry leadership in...
-
Telecom Industry Leader
1 month ago
Vancouver, British Columbia, Canada iQmetrix Software Development Corp Full timeiQmetrix Software Development Corp is the leading provider of interconnected commerce software solutions for telecom retail.The company's unique approach enables telecom retailers to provide an exceptional customer experience, empowering them to transact, activate, and fulfill products, as well as operate their business, and unify online and in-store...
-
Enterprise Sales Director for Western Canada
2 weeks ago
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a results-driven Regional Sales Director to lead our Enterprise Sales team in Western Canada. This leadership role is vital in helping us achieve our growth and revenue objectives by executing a strategic sales plan.Key ResponsibilitiesDrive new business acquisition and revenue growth in the private and public sectorsLead a team...
-
Vancouver, British Columbia, Canada CLIO Full timeJoin Clio's Customer Success Team as a LeaderAbout the Role:We are seeking an experienced Customer Success Manager Lead to oversee our global expansion efforts. As a key member of our team, you will be responsible for leading a cross-functional team to ensure customer success and retention across multiple regions.Responsibilities:Develop and execute...
-
Hospitality Manager
4 weeks ago
Vancouver, British Columbia, Canada A & O Enterprise Ltd. Full timeAbout A & O Enterprise Ltd.We are a dynamic food services company that prides itself on providing excellent customer experiences. Our team is dedicated to serving high-quality meals in a fast-paced environment.Job Title: Hospitality Manager - Kitchen Operations Lead$55,000 - $65,000 per year (based on experience)Job Description:The successful candidate will...
-
Enterprise Sales Development Specialist
4 weeks ago
Vancouver, British Columbia, Canada Jobscan Full timeAt Jobscan, we empower job seekers to land more interviews using AI technology. Our platform benefits millions of job seekers in 100+ countries.We are a fast-growing remote startup that is completely customer-funded without VC investments. This stability allows us to be even more customer-focused while being part of an accelerating startup.Sales RoleAs an...
-
Automotive Vehicle Detailer Specialist
3 days ago
Vancouver, British Columbia, Canada Enterprise Mobility Full timeAre you passionate about delivering exceptional customer experiences and maintaining the highest standards of cleanliness? We are seeking a dedicated and detail-oriented Automotive Vehicle Detailer Specialist to join our team at Enterprise Mobility.About the RoleThis full-time position is based in Vancouver, BC, and offers a competitive hourly rate of...
-
Customer Success Manager
1 week ago
West Vancouver, British Columbia, Canada Scotiabank Full timeWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ScotiaMcLeod. As a cornerstone business within Scotia Wealth Management, we have earned a reputation for integrity based on service excellence and trusted investment advice.Role OverviewThis role will work closely with a Wealth Advisor in the development and...
Enterprise Customer Success Manager
2 months ago
Transforming the Grocery Industry
At Instacart, we're revolutionizing the way people shop for groceries. Our mission is to provide an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
About the Role
In this impactful role, you will lead a team of 5-10 Customer Success Managers (CSMs) who support and drive growth for our largest and most strategic retail partners. Responsibilities include day-to-day coaching, mentoring, and managing your team, providing strategic and consultative guidance to CSMs to drive growth for their retailers, assisting with cross-functional coordination, assisting with and holistically unblocking retailer requests and escalations across your entire portfolio, and continuously improving customer success processes, metrics, and strategies.
About the Team
This role is housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions organization. You will engage in substantive collaboration across multiple specialized groups, including Business Development, Product, Engineering, Project Management, Solutions Architecture, Technical Support, Documentation, and Sales Engineering. Your work will have broad exposure to a range of significant business operations and strategic initiatives, placing you at the core of our enterprise-level expansion efforts.
Your Responsibilities
- Oversee the overall book of business for all CSMs reporting to you.
- Continually train and develop the CSMs reporting to you.
- Collaborate and build deep relationships with Business Development, Data Science, and Product teams to execute and help create tools and playbooks for retailer engagement and growth on the Instacart Platform.
- Act as a subject matter expert on Instacart's enterprise offerings, providing guidance and educating CSMs on best practices for success.
- Develop and refine templates for partner-facing materials to clearly communicate the benefits of our enterprise solutions.
- Understand and articulate internal processes and competitive landscape, ensuring your team effectively navigates and leads within our industry.
- Engage with internal and external partners at all levels to educate, collaborate, and solve problems effectively.
- Develop a profound understanding of both our business operations and the competitive landscape relevant to distinct solutions.
- Continuously improve customer success and cross-functional processes, metrics, and strategies.
Your Day-to-Day
- Coordinate with Business Development to align Instacart's varying enterprise solutions with the specific business goals of different retail partners.
- Join retailer calls to support your CSMs and build your own retailer relationships.
- Promote unique value propositions of our diverse solutions to maximize partner success and satisfaction.
- Monitor retailer KPIs for your entire book of business across different platforms to ensure effective adoption and optimize the implementation of best practices.
- Maintain and expand product knowledge to continuously enhance service delivery and retailer education.
- Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to refine our offerings.
About You
Minimum Qualifications
- 7+ years in Customer Success, Consulting, or a related field.
- 2+ years of People Management experience.
- Strong project/program management skills.
- Technical proficiency to articulate Instacart's Enterprise capabilities and offerings.
- Self-starter adept in an ambiguous and rapidly changing business environment.
- Excellent communication skills, capable of simplifying complex issues.
- Comfortable with large data sets and deriving business insights from analysis.
- Ability to manage cross-functional initiatives and present to leadership.
- Creative and proactive approach to problem-solving.
- Positive and influential relationship builder.
Preferred Qualifications
- Specific industry experience in grocery, e-commerce, or operations.
- Hands-on experience in creating customer success strategies from scratch.
- Experienced in collaborative management of enterprise accounts alongside Account Management-style Sales teams.
