Customer Success Strategist

1 week ago


Vancouver, British Columbia, Canada Tipalti Full time
About the Role

We are seeking a highly skilled Principal Customer Success Manager to join our team at Tipalti. In this role, you will play a crucial part in ensuring our customers achieve their desired outcomes with our products/services.

You will work closely with customers either in 1:1 engagements for high-impact goals or by running scaled success programs to impact targeted customer segments. Your focus will be on leveraging tools and technology to deliver value to multiple accounts at once through scaled programs, such as creating outreach campaigns, custom training/webinars, hosting office hours, and establishing a customer community.

Responsibilities:
  • Own a portfolio of 1,000+ clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond, including rolling out new features and enhancements, integrations, growing, and expanding focusing on the customer's experience.
  • Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant, and sharing best practices with customers.
  • Drive brand loyalty, customer satisfaction, and advocacy.
  • Uncover growth opportunities in your portfolio through upsells and cross-sells.
  • Foster a collaborative culture within the organization, working closely with Sales, Solutions Consultants, Implementation, Support, Product, and Marketing teams to proactively collect, receive, share, and act on feedback to drive collaboration and adoption.

As a key member of our team, you will also provide mentorship, coaching, and support to new and existing team members.



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