Strategic Enterprise Customer Success Manager

11 hours ago


Vancouver, British Columbia, Canada Instacart Full time

At Instacart, we're revolutionizing the grocery industry with our innovative approach to customer success.

We're seeking an exceptional Strategic Enterprise Customer Success Manager to lead a team of experienced professionals in driving growth and satisfaction for our largest and most strategic retail partners.

This role offers a unique opportunity to make a significant impact on our business operations and expand your expertise in collaborative management of enterprise accounts.

The ideal candidate will possess 7+ years of experience in customer success, consulting, or a related field, along with 2+ years of people management experience and strong project/program management skills.

A technical proficiency to articulate Instacart's Enterprise capabilities and offerings is also essential.

This role is remote and based in Canada. The estimated base salary range for this position is $149,000—$165,000 CAD per year, depending on location.

About the Role

As a Strategic Enterprise Customer Success Manager, you will be responsible for:

  • Overseeing the overall book of business for all Customer Success Managers reporting to you.
  • Continually training and developing the CSMs under your guidance.
  • Collaborating and building deep relationships with Business Development, Data Science, and Product teams to execute and create tools and playbooks for retailer engagement and growth on the Instacart Platform.
  • Acting as a subject matter expert on Instacart's enterprise offerings, providing guidance and educating CSMs on best practices for success.
About You

To succeed in this role, you will need:

  • 7+ years of experience in customer success, consulting, or a related field.
  • 2+ years of people management experience.
  • Strong project/program management skills.
  • Technical proficiency to articulate Instacart's Enterprise capabilities and offerings.
  • Self-starter adept in an ambiguous and rapidly changing business environment.


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