Customer Success Operations Expert

3 weeks ago


Vancouver, British Columbia, Canada Strutta Full time
Role Overview

We are seeking a Customer Success team member for a one-year term to support our users and partners in Vancouver, BC.

Strutta is a pioneering DIY Social Media Contests & Sweepstakes platform that has served renowned consumer brands worldwide for nearly a decade.

This position will focus on enabling a diverse group of users as they leverage our online platform to develop social promotions for their brands.

Your Key Responsibilities
  • Provide exceptional customer service, troubleshooting, and problem-solving skills in a high-pressure environment.
  • Work effectively in a software environment, utilizing ZenDesk or an equivalent support platform.
  • Communicate clearly and provide excellent customer service via phone and email.
  • Familiarize yourself with the objectives of digital marketers and stay up-to-date with industry trends.
Your Ideal Background
  • 3-5 years of experience in a support capacity, preferably in a SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to thrive in an independent work environment.
  • Experience with Quality Assurance/testing and knowledge of Mac/PC operation is a plus.
What We Offer

A competitive salary, estimated at around $65,000-$75,000 per year, depending on experience. This role offers the opportunity to work with a cutting-edge platform and contribute to the growth of a successful company.



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