Customer Service Associate

1 week ago


Vancouver, British Columbia, Canada Paradies Lagardère Travel Retail Full time
Job Description

This Customer Service Associate role at Paradies Lagardère Travel Retail is an exciting opportunity to deliver exceptional customer experiences in a fast-paced travel retail environment.

Key Responsibilities:

  • Provide outstanding service to customers, ensuring a positive experience and exceeding expectations.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Work effectively in a team environment, supporting colleagues to achieve sales and customer satisfaction targets.
  • Operate coffee making equipment, preparing beverages according to established recipes and presentation standards.
  • Acknowledge and greet customers within 30 seconds of their arrival, processing orders and handling payments efficiently.
  • Handle cash and credit transactions, maintaining accurate records and adhering to company cash handling procedures.
  • Assist with new team member training, providing guidance and support to ensure successful onboarding.
  • Perform other duties as assigned by management, contributing to the overall success of the team.

Requirements and Qualifications:

  • High School diploma or equivalent required; food and beverage experience preferred but not necessary.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with a focus on delivering exceptional customer experiences.
  • Ability to lift a minimum of 25 pounds, standing for long periods, and working in a fast-paced environment.
  • Knowledge of math, with proficiency in reading, writing, and mathematics.

Working Conditions:

This role requires working in a dynamic airport environment, with varying temperatures and high foot traffic. The successful candidate will be able to adapt to changing priorities and unexpected situations while maintaining a professional demeanor.

Estimated Salary:$14.50-$18.00 per hour, depending on experience and qualifications.



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