Front Desk Associate

2 months ago

Edmonton, Alberta, Canada Four Points by Sheraton Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Four Points by Sheraton. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Front Desk Operations: Take, cancel, and change room reservations, process guest departures, calculate charges, and receive payments.
  • Cash Handling: Balance cash, complete balance sheets, cash reports, and related forms.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures.
  • Clerical Duties: Perform clerical tasks such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
  • Special Needs: Assist guests with special needs and provide support as required.
  • Wakeup Calls: Contact guests to deliver requested wakeup calls.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: English.
  • Work Setting: Hotel, motel, resort.
Personal Suitability
  • Client Focus: Provide exceptional guest service.
  • Communication: Excellent oral and written communication skills.
  • Reliability: Demonstrate reliability and a strong work ethic.
  • Team Player: Work collaboratively as part of a team.
Support for Diversity and Inclusion
  • Accessibility: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Recruitment: Apply accessible and inclusive recruitment policies that accommodate persons with disabilities.
  • Support for Newcomers and Refugees: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • Support for Veterans: Recruit Veterans and other candidates with military experience through targeted hiring initiatives.
  • Support for Indigenous People: Facilitate access to Elders who can offer support and guidance to Indigenous workers.
  • Support for Mature Workers: Apply hiring policies that discourage age discrimination.
  • Support for Visible Minorities: Apply hiring policies that discourage discrimination against members of visible minorities.

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