Front Desk Associate

3 days ago


Edmonton, Alberta, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Happy Planet Enterprises Ltd. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Contact guests to deliver requested wake-up calls and other important notifications.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train on the job, with opportunities for professional development and growth.
Work Environment

Our hotel is a fast-paced and dynamic environment, requiring attention to detail and excellent communication skills. As a Front Desk Associate, you will be working in a team-oriented setting, with opportunities to interact with guests and colleagues from diverse backgrounds.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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