Front Desk Associate

7 days ago

Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Edmonton. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account special requests and preferences
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Answer telephone calls and relay messages to guests and staff
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise

Requirements

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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