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Front Desk Associate

4 weeks ago

Edmonton, Alberta, Canada ILIYAN HOSPITALITY INC Full time

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at ILIYAN HOSPITALITY INC. As a Front Desk Associate, you will be responsible for providing exceptional customer service, processing guest arrivals and departures, and handling various administrative tasks.

Key Responsibilities:

  • Process group arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Answer telephone calls and relay messages to guests and staff.
  • Perform clerical duties, such as faxing, filing, and photocopying.
  • Provide general information about points of interest in the area.
  • Exchange foreign currency and process guest payments.

Requirements:

  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a similar role.
  • Permanent employment.
  • 32 hours per week.
  • English language proficiency.

Work Environment:

The Front Desk Clerk will work in a fast-paced environment, requiring attention to detail and excellent communication skills. The successful candidate will be able to work independently and as part of a team, providing exceptional customer service to guests from diverse backgrounds.