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Front Desk Associate

2 months ago

Edmonton, Alberta, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at HAPPY PLANET ENTERPRISES LTD. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Customer Service: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Administrative Tasks: Use word processing software and internet for administrative tasks.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Work Conditions: Fast-paced environment, standing for extended periods.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, organized, reliability, team player.
What We Offer

We offer a permanent position with 30 to 35 hours of work per week. The work language is English.