Front Desk Associate

2 weeks ago


Edmonton, Alberta, Canada Holiday Inn Edmonton Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Holiday Inn Edmonton. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account special requests and preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Assist guests with special needs, such as mobility or accessibility requirements
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and services

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