Customer Service Supervisor
3 weeks ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Fresh Market Foods. As a Customer Service Supervisor, you will be responsible for supervising staff, assigning sales workers to duties, and hiring and training or arranging for training of staff. You will also be responsible for authorizing payments by cheque, ordering merchandise, and establishing work schedules.
Key Responsibilities- Supervise staff and assign sales workers to duties
- Hire and train or arrange for training of staff
- Authorize payments by cheque and order merchandise
- Establish work schedules and supervise and co-ordinate activities of workers
- Manage cash and resolve issues that may arise, including customer requests, complaints and supply shortages
- 1 year to less than 2 years of experience
- Excellent oral communication and flexibility
- Reliability, team player, initiative, and judgement
- Ability to multitask and work in a fast-paced environment
- Dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits
- Group insurance benefits, life insurance, and Registered Retirement Savings Plan (RRSP)
- Free parking available, learning/training paid by employer, on-site recreation and activities, and wellness program
- Provides physical accessibility accommodations, visual accessibility accommodations, and auditory accessibility accommodations
- Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
- Assists with immediate settlement needs of newcomers and/or refugees
- Supports social and labour market integration of newcomers and/or refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching, and/or networking opportunities for youth
- Offers mentorship, coaching, and/or networking opportunities for Veterans
- Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching, and/or networking opportunities for mature workers
- Applies hiring policies that discourage discrimination against members of visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees
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