Customer Service Advocate

5 days ago


Toronto, Ontario, Canada TEKsystems Full time

Job Description


We are seeking a skilled Customer Service Advocate to join our team in the Financial Services industry. As a key member of our client's support team, you will be responsible for providing exceptional customer service and resolving complex issues related to benefits, pensions, and death reports.


About the Role



  • You will work with multiple systems and procedures, ensuring compliance with company-mandated processes and procedures.
  • With excellent communication skills, you will handle at least 15 calls per day, navigating multiple screens and troubleshooting technical issues.
  • You will listen attentively to customers' concerns, identify root causes, and provide solutions via phone, online networks, or email.
  • Maintaining accurate records, you will document all assisted cases and adhere to established performance objectives, quality standards, and business goals.
  • You will collaborate with supervisors, team members, and other departments to share knowledge, best practices, and trends.
  • Promoting confidentiality, you will protect sensitive information from unauthorized access.

Requirements



  • Bilingual (French and English) proficiency is essential.
  • Over 1 year of experience in call centers, financial services, benefits, pensions, and insurance industries is required.
  • You possess strong analytical, problem-solving, and time management skills.
  • A passion for delivering exceptional customer experiences is a must.

What We Offer


As a valued member of our team, you can expect:



  • A competitive salary of $50,000 - $65,000 annually.
  • Opportunities for professional growth and development within our organization.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Us


TEKsystems is a leading provider of technology services, talent services, and real-world application. Our partnership with clients drives change and fosters innovation. With over 80,000 professionals worldwide, we work closely with progressive leaders to achieve their goals. TEKsystems is an Allegis Group company and an equal opportunity employer.



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