Customer Service Advocate

2 weeks ago


Toronto, Ontario, Canada The Cigna Group Full time

Customer Service Advocate

The Cigna Group is seeking a Customer Service Advocate to work in our inbound Provider Call Centre. This role is ideal for individuals who can work flexible hours, including afternoons, evenings, and occasional weekends and holidays. The Customer Service Advocate will be responsible for providing accurate and complete information to healthcare providers regarding their patients' health benefits and claims inquiries.

Key Responsibilities:

  • Respond to inbound calls from healthcare providers
  • Provide information on health benefits and claims inquiries
  • Identify and assess the caller's needs
  • Communicate effectively and efficiently
  • Collaborate with internal teams and departments
  • Provide a world-class customer service experience
  • Other duties as assigned

Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Problem-solving skills
  • Flexibility in working hours
  • Skilled in MS Office and strong keyboarding skills

About The Cigna Group

The Cigna Group is a leading health benefits manager and has been recognized for its innovative solutions. We work with clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.

Job Requirements:

An Enhanced Reliability Clearance from the Federal Government is required for this position. The successful candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values.



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