Customer Success Advocate

3 weeks ago


Toronto, Ontario, Canada Hootsuite Full time

Unlock Business Growth with Hootsuite

Hootsuite is seeking a skilled Enterprise Customer Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our enterprise clients, ensuring their social media needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to enterprise clients via phone, email, and chat
  • Collaborate with internal teams to resolve client issues and improve overall customer experience
  • Stay up-to-date with Hootsuite's products and services to provide accurate and informative support
  • Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty

Requirements:

  • Fluency in French and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience in customer-facing roles, preferably in a social media or technology company

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest social media and technology tools

Location:

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada


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