Bilingual Customer Service Advocate

1 week ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

About the Role:

We are seeking a highly motivated and organized Customer Service Representative to join our Claims Department in the Customer Service Centre.

As a key member of our team, you will provide legendary customer service to both our external and internal clients in a call centre environment.

Key Responsibilities:

  • Be a knowledge leader on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move claims forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Take ownership and responsibility on all calls to support customers and colleagues.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintain low hold times, and document files in a clear and concise manner.
  • Perform other ad-hoc duties or projects as assigned by your manager.

Requirements:

We are looking for a highly motivated and organized individual with a 'can-do' attitude to join our team.

The ideal candidate will have:

  • Bilingual in French and English is mandatory.
  • University degree or any combination of training and experience deemed relevant for the role.
  • Willing to pursue your Chartered Insurance Professional (CIP) designation.

What We Offer:

Working at Intact Financial Corporation means you'll be empowered to be and do your best every day.

Here are some of the benefits you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

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