Technical Consultant, Customer Experience

1 week ago

RivièreduLoup, Quebec, Canada HLC TALENT Full time
Job Description

As a Technical Advisor, Customer Service with HLC TALENT, you will play a crucial role in providing exceptional service and support to customers. This position involves direct interaction with customers to address their inquiries, resolve issues, and ensure their satisfaction with a range of specialized products.

**Key Responsibilities:**

  • Respond to customer inquiries in a timely and accurate manner, ensuring their needs are met and exceeded.
  • Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery and maintain a high level of customer satisfaction.
  • Coordinate with other departments internally to ensure seamless service delivery and maintain the company's reputation for excellence.
  • Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
  • Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
  • Represent the company's core values by fostering relationships based on mutual respect and benefit.

**Requirements:**

  • Proven experience in customer service or a similar client-oriented role.
  • Strong communication skills, with proficiency in both English and French.
  • Excellent organizational and multitasking skills, with a detail-oriented approach.
  • A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
  • Commitment to quality, teamwork, and integrity.
  • Knowledge of the lubricant industry or related fields is an asset but not required.

**What We Offer:**

  • A dynamic and proactive work environment that encourages collaboration and continuous improvement.
  • Initial and ongoing training to help you excel in your role.
  • A competitive hourly wage of $24.98/hour (40 hours per week) + annual bonus.

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