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Technical Support and Service Delivery Manager
2 months ago
We are seeking a highly skilled Technical Advisor, Customer Service to join our team at HLC Talent. As a key member of our organization, you will play a crucial role in providing exceptional service and support to our clients.
Key Responsibilities- Customer Service and Support: Respond to customer inquiries in a timely and accurate manner, ensuring their satisfaction with our products and services.
- Order Processing and Fulfillment: Facilitate order processing and collaborate with internal departments to ensure prompt product delivery.
- Internal Collaboration: Coordinate with other departments to ensure efficient service delivery and maintain our reputation for excellence.
- Customer Returns and Complaints: Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
- Product Knowledge and Industry Trends: Maintain up-to-date knowledge of our product portfolio, staying informed about industry developments and market trends.
- Client Relationships: Represent our company's core values by fostering relationships based on mutual respect and benefit.
- Proven Experience: Proven experience in customer service or a similar client-oriented role.
- Language Skills: Strong communication skills, with proficiency in both English and French.
- Organizational and Multitasking Skills: Excellent organizational and multitasking skills, with a detail-oriented approach.
- Problem-Solving and Adaptability: A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
- Commitment to Quality and Teamwork: Commitment to quality, teamwork, and integrity.
- Industry Knowledge: Knowledge of the lubricant industry or related fields is an asset but not required.
We are an equal-opportunity employer, committed to building a capable, engaged, and diverse workforce. If you need accommodation at any stage of the recruitment process, please let us know. We welcome applications from individuals of all backgrounds and experiences.
We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. All candidates offered a position must successfully pass a background check prior to employment.
