Customer Service Technical Advisor

2 days ago

RivièreduLoup, Quebec, Canada HLC Talent Full time
{"title": "Technical Advisor, Customer Service", "description": "Job Summary

We are seeking a skilled Technical Advisor, Customer Service to join our team at HLC Talent. As a key member of our client-facing team, you will play a crucial role in providing exceptional service and support to customers.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
  • Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery.
  • Coordinate with other departments internally.
  • Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
  • Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
  • Represent the client's core values by fostering relationships based on mutual respect and benefit.

Qualifications:

  • Proven experience in customer service or a similar client-oriented role.
  • Strong communication skills, with proficiency in both English and French.
  • Excellent organizational and multitasking skills, with a detail-oriented approach.
  • A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
  • Commitment to quality, teamwork, and integrity.
  • Knowledge of the lubricant industry or related fields is an asset but not required.

Additional Information:

Our client is an equal-opportunity employer, building a capable, engaged, and diverse workforce and is committed to providing accommodation in accordance with applicable laws. If you need accommodation at any stage of the recruitment process, please let us know. We welcome applications from individuals of all backgrounds and experiences.

We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. All candidates offered a position must successfully pass a background check prior to employment.

", "lang_code": "en-US"}

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