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Customer Service Solutions Specialist

2 months ago

RivièreduLoup, Quebec, Canada HLC Talent Full time
Job Summary

We are seeking a highly skilled Technical Advisor, Customer Service to join our team at HLC Talent. As a key member of our organization, you will play a crucial role in providing exceptional service and support to our clients.

Key Responsibilities
  • Customer Service and Support: Respond to customer inquiries in a timely and accurate manner, ensuring that their needs are met and exceeded.
  • Order Processing and Fulfillment: Facilitate order processing and collaborate with internal departments to ensure prompt product delivery.
  • Internal Collaboration: Coordinate with other departments to ensure efficient service delivery and maintain a high level of customer satisfaction.
  • Customer Returns and Complaints: Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
  • Product Knowledge and Industry Trends: Maintain up-to-date knowledge of our product portfolio and stay informed about industry developments and market trends.
  • Client Relationships: Represent our company's core values by fostering relationships based on mutual respect and benefit.
Qualifications
  • Proven Experience: Proven experience in customer service or a similar client-oriented role.
  • Language Skills: Strong communication skills, with proficiency in both English and French.
  • Organizational and Multitasking Skills: Excellent organizational and multitasking skills, with a detail-oriented approach.
  • Problem-Solving and Adaptability: A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
  • Commitment to Quality and Teamwork: Commitment to quality, teamwork, and integrity.
  • Industry Knowledge: Knowledge of the lubricant industry or related fields is an asset but not required.
Additional Information

We are an equal-opportunity employer, committed to building a capable, engaged, and diverse workforce. We welcome applications from individuals of all backgrounds and experiences. If you need accommodation at any stage of the recruitment process, please let us know. We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. All candidates offered a position must successfully pass a background check prior to employment.