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Technical Advisor, Customer Service Specialist

2 months ago

RivièreduLoup, Quebec, Canada HLC TALENT Full time
Job Description

As a Technical Advisor, Customer Service with HLC TALENT, you will play a crucial role in providing exceptional service and support to customers. This position involves direct interaction with customers to address their inquiries, resolve issues, and ensure their satisfaction with a range of specialized products.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner, ensuring their needs are met and exceeded.
  • Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery and maintain a high level of customer satisfaction.
  • Coordinate with other departments internally to ensure seamless service delivery and maintain the company's reputation for excellence.
  • Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
  • Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends to provide expert advice to customers.
  • Represent the company's core values by fostering relationships based on mutual respect and benefit, driving business growth and customer loyalty.

Qualifications:

  • Proven experience in customer service or a similar client-oriented role, with a strong track record of delivering exceptional results.
  • Strong communication skills, with proficiency in both English and French, and the ability to communicate complex information in a clear and concise manner.
  • Excellent organizational and multitasking skills, with a detail-oriented approach and the ability to work under pressure in a dynamic environment.
  • A positive, problem-solving attitude and the ability to work collaboratively as part of a team to achieve business objectives.
  • Commitment to quality, teamwork, and integrity, with a strong sense of customer focus and a passion for delivering exceptional service.
  • Knowledge of the lubricant industry or related fields is an asset, but not required.