Insurance Claims Advocate

2 weeks ago


Hamilton, Ontario, Canada Gallagher Full time

About Gallagher

The Ontario Region Claims Team is seeking a Commercial Claims Specialist to provide exceptional claims service and advocacy. Reporting to the Director of Commercial Claims in the GTA, you will work with Gallagher clients to maintain and exceed service standards. Your keen outlook and integrity are prerequisites for this role.

Work Environment

We at Gallagher enjoy the benefits of working remotely while collaborating and interacting with each other in the office. This position can be based out of Gallagher's office locations in London or Stoney Creek.

Your Impact

  • Intake of Commercial clients' new claims and reporting to the insurance company
  • Provide claims counselling as required to insureds in a professional and compassionate manner
  • Advocate on claims, as needed, on client's behalf with insurers
  • Data input using the EPIC Broker Management System
  • Maintain, coordinate and update client documents, including Word summaries and Excel spreadsheets
  • Lead claim analysis meetings with commercial clients and/or Client Solutions Team
  • Connect with the Client Solutions Team, adjusters and insureds with respect to open claims
  • Collaborate with Loss Control Adjusters to establish or modify existing programs
  • Liaise between insured and insurance carrier during settlement negotiations when required
  • Document and action incoming communication in a timely fashion
  • Attend occasional client meetings within the GTA as requested by management
  • Mentor new team members and facilitate onboarding within the claims department
  • Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management's request

About You

Claims Adjusting experience or Commercial Broker including Claims Advocacy RIBO, CAIB, CIP designations an asset or courses completed towards designations. Prior Commercial Insurance and/or Claims experience required. Comprehensive and effective verbal/written communication skills. Excellent time management and organisational skills. High attention to detail and accuracy. Ability to multi-task between a variety of tasks, projects, and deadlines. Proficient in Microsoft Office products. Experience with EPIC and/or an electronic filing system an asset.

Compensation and Benefits

A competitive salary is offered, along with great teams and exciting career opportunities. Flexible medical & dental coverage to meet your household's needs. Life, Dependent Life and AD & D Insurance options. Retirement savings including RRSP including a company match, TFSA, pension and more. Employee Stock Purchase Plan. Other benefits include: Educational expense reimbursement. Employee assistance programs. Discounted gym membership (GoodLife Fitness). Opportunity for flexible work arrangements. Paid sick days & personal days. Paid Time Off to Volunteer. Employee education recognition program. Employee referral bonus program. LifeWorks Employee Assistance Program. Matching Gift Program.

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