Disability Case Manager

1 month ago

Hamilton, Ontario, Canada Canada Life Full time

Job Description

At Canada Life, we seek a Disability Case Manager to join our team.

We believe in a collaborative environment where integrity, partnership, excellence, and constant improvement are the foundation of our daily work.

The Disability Case Manager will be an integral member of our client service team, proactively managing assigned disability claims by evaluating medical information and job duties.

The Disability Case Manager will develop case management and return to employment plans during periods of disability.

Responsibilities include delivering timely, professional, and responsive service to our clients and their employees.

Responsibilities:

  1. Proactively manage assigned disability claims (STD, LTD, and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
  2. Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing updates.
  3. Conduct medical investigation by phone or in writing to the applicant, employer, physicians, and other medical service providers.
  4. Write letters to inform all affected parties of decisions regarding disability cases.
  5. Implement return-to-work programs and negotiate with the employer.
  6. Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects.
  7. Adhere to service level agreements associated with policy holder claims.
  8. Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.

Qualifications and Competencies:

  1. A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, Massage Therapist, or any other regulated health care field.
  2. Preferably have experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
  3. Strong interpersonal skills and excellent listening skills.
  4. Strong planning, organizational, and multi-tasking skills and able to work with different priorities and timelines.
  5. Solution-oriented and known to be a decision-maker.
  6. Excellent communication skills and an interest in customer service.
  7. Bilingual in French and English is an asset.
  8. Consent to a criminal background check at Canada Life's expense.

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