Workforce Management Coordinator

3 weeks ago


Toronto, Ontario, Canada MLSE Full time

Job Summary

The Workforce Management Coordinator will play a key role in supporting the day-to-day operations of the Workforce Management & Scheduling Department at MLSE. This position will be responsible for creating and maintaining schedules for approximately 3000 employees, communicating with operations managers and front-line employees, and providing customer service support.

Key Responsibilities

  • Create schedules that adhere to collective bargaining agreements and departmental rules.
  • Maintain various communication channels to ensure seamless communication with operations managers and hourly employees.
  • Coordinate replacements for absences and process changes to schedules from operational requests.
  • Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner.
  • Provide customer service support to client group managers and hourly employees, including collective bargaining agreement inquiries and basic technical support for Workforce software.

Requirements

  • Transcription typing at a minimum of 40wpm.
  • Proficient with Microsoft Excel and Microsoft Outlook.
  • Proven ability to change focus and re-prioritize in a fast-paced environment.
  • Exceptional attention to detail.
  • Experience working in a unionized environment with a strong understanding of collective bargaining agreements is an asset.
  • Experience with Workforce software is an asset.

Additional Information

MLSE is committed to building an equitable, diverse, and inclusive organization. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability.



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