Customer Support Specialist
1 week ago
We are seeking a highly skilled Customer Support Specialist to join our team at Z953. As a key member of our technical services team, you will be responsible for providing exceptional support to our commercial clients, ensuring their technical needs are met and exceeded.
Key Responsibilities- Technical Support: Provide timely and effective solutions to commercial clients' technical issues, ensuring a high level of customer satisfaction.
- Client Communication: Deliver a dynamic and personalized multichannel customer experience, ensuring that Service Level Agreements are met and maintained.
- Work Order Management: Create and manage work orders for service visits, product shipments, and other client requests.
- Collaboration: Coordinate with other departments to ensure seamless delivery of services and meet client needs.
- Continuous Improvement: Identify opportunities to enhance our services, processes, and client improvement requests, and communicate solutions and successes to stakeholders.
- Experience: Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus).
- Language Proficiency: Written and spoken proficiency in both French and English.
- Skillset: Solution-oriented, ambassador of change management, committed to continuous improvement and learning opportunities, creative thinker, and strong empathetic team player with the ability to multitask effectively.
Z953 is a leading music, media, and technology company with a strong presence in the industry. Our team is passionate about delivering exceptional customer experiences and is committed to innovation and excellence.
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Customer Support Specialist
1 week ago
Montreal, Quebec, Canada Savers Value Village Full timePosition: Customer Support SpecialistWelcome to our organization.We are a leading for-profit retailer specializing in high-quality, gently used apparel, accessories, and household goods. Our operational model emphasizes sustainability by promoting the reuse of items, offering communities an eco-friendly shopping alternative, and reducing waste in landfills....
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Customer Support Specialist
4 weeks ago
Montreal, Quebec, Canada Savers Value Village Full timePosition: Customer Support SpecialistWelcome to our organization.We are a leading for-profit retailer specializing in high-quality, gently used apparel, accessories, and household goods. Our operational model emphasizes sustainability by promoting the reuse of items, offering communities an eco-friendly shopping alternative, and reducing waste in landfills....
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Customer Support Specialist
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Customer Support Specialist
1 week ago
Montreal, Quebec, Canada Savers Value Village Full timePosition: Customer Support SpecialistWelcome to our organization.We are a worldwide for-profit retailer specializing in high-quality, gently used apparel, accessories, and household goods. Our operational model emphasizes rethinking and reusing, offering communities a sustainable shopping option while minimizing waste in landfills. Additionally, we...
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Customer Support Specialist
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Customer Support Specialist
1 week ago
Montreal, Quebec, Canada Savers Value Village Full timePosition: Customer Support SpecialistWelcome to our organization.We are a worldwide for-profit retailer specializing in high-quality, gently used apparel, accessories, and household goods. Our operational model emphasizes sustainability through rethinking and reusing, offering communities an eco-friendly shopping alternative while reducing landfill waste....
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Customer Support Specialist
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Customer Support Specialist
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