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Customer Support Specialist

3 months ago

Montreal, Quebec, Canada CB Canada Full time
Position: Customer Support Specialist
  • Full-time employment opportunity
  • Weekly remuneration directly credited to your account
  • Potential for permanent placement
  • Compensation: $19.55/hour
  • Working schedule: Monday to Friday (30 hours guaranteed weekly)
Key Responsibilities:
  • Deliver prompt and polite customer assistance via phone and face-to-face interactions
  • Promote and sell company offerings in a motivated and cross-selling approach
  • Address and resolve customer grievances and inquiries
  • Manage shipping-related concerns
  • Troubleshoot equipment and technology issues
  • Collaborate with various departments and partners to ensure superior customer satisfaction
  • Support customers with shipping information and account-related challenges
  • Process daily cargo transactions
  • Conduct cash reconciliation, including deposits and key management
  • Comply with company policies and procedures
Qualifications:
  • Excellent bilingual communication abilities (English and French)
  • Positive demeanor and strong work ethic
  • Well-organized with the capacity to prioritize and manage multiple responsibilities
  • Dependability, patience, and professionalism
  • Preferred experience: 3-12 months in customer service
  • Preferred experience: 3-12 months in retail sales
  • Preferred experience: 3-12 months with technology or point of sale systems

If you are interested, select Apply Now to be contacted by a recruiter within 24 hours.