Service Excellence Specialist

2 months ago


Niagara Falls, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

As a Service Excellence Specialist, you will be responsible for delivering exceptional customer service and support. Your primary goal will be to ensure customer satisfaction by resolving issues promptly and professionally.

Key Responsibilities:
  • Handle customer inquiries and provide solutions to their problems.
  • Communicate effectively with customers to understand their needs and concerns.
  • Document customer interactions and feedback to improve service processes.
  • Collaborate with team members to achieve service excellence.
  • Stay up-to-date with product information and services to provide accurate support.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in customer service or a related field.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in customer service software and tools.
Benefits:
  • Competitive hourly wage and performance bonuses.
  • Comprehensive health benefits package.
  • Opportunities for career advancement.
  • Supportive work environment with a focus on teamwork.
  • Employee discounts and perks.


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