Business Development Associate
2 months ago
About Beacon Building Products
Beacon Building Products Canada is a leading distributor of residential and non-residential roofing and complementary building products in North America.
With a strong presence in 50 US states and 6 Canadian provinces, Beacon has established itself as a trusted partner in the building supply industry.
We are committed to delivering exceptional service and quality products to our customers.
As a Sales Representative, you will play a key role in driving business growth and customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service and support to customers through professional communication skills.
- Primary responsibilities include order taking, delivery scheduling, and assisting walk-in counter sale customers.
- Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.
- Ensure accurate computer transactions and maintain customer relations through phone goodwill to existing customers.
- Emphasize company expertise and use your application, installation, and product knowledge to up-sell the customer appropriately.
- Possess the ability to overcome objections or concerns of potential customers by utilizing technical expertise.
- Maintain and convey all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
- Handle incoming customer complaints in a prompt and courteous manner.
- Attend to all training sessions for inside sales representatives.
- Support Beacon's strong safety culture.
Requirements:
- Two (2) years' experience in customer service and inside sales, construction industry experience required.
- Ability to work under pressure and be multi-tasking.
- Strong knowledge of Word, Excel, and Outlook. Experience with Mincron and/or AS-400 would be an asset.
- Experience in project management and business administration would be an asset.
- Ability to look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
- Clear communication skills.
- Strong ability in negotiation and problem-solving techniques.
What will give you an edge over other applicants?
- 1-2 years previous Customer service experience.
- Experience with building products/warehouse.
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