Banking Professional

4 weeks ago

London, Ontario, Canada National Bank Full time
Job Description

As a Banking Advisor at National Bank, you will have the opportunity to work in a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs, providing them with the support they need to manage their finances effectively.
  • Listen actively to clients' needs and resolve situations that may be complex, providing them with tailored solutions to meet their financial goals.
  • Give advice and offer transaction solutions for Personal Banking clients, helping them to make informed decisions about their financial futures.
  • Demonstrate the ability to build lasting business relationships with clients, understanding their needs and preferences.
  • Ensure client satisfaction and engagement, providing them with a positive experience that exceeds their expectations.
  • Refer clients to specialist colleagues for their specific needs, ensuring that they receive the best possible support.
  • Ensure adherence to compliance and risk management rules, maintaining the highest standards of professionalism and integrity.
Your Team

You will be part of a dynamic team of experts who are passionate about delivering exceptional service to our clients. Our team values collaboration, innovation, and a commitment to excellence, and we are looking for someone who shares these values.

What We Offer
  • A competitive compensation package that reflects your skills and experience.
  • A wide range of flexible benefits to help promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, and a generous pension plan.
  • Opportunities for career advancement and professional development, including training programs and mentorship.
  • A dynamic work environment that fosters collaboration, innovation, and a commitment to excellence.
Requirements
  • A college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Language

English

Skills
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork
Your Benefits
  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

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