Banking Professional

3 weeks ago

London, Ontario, Canada National Bank Full time
Job Title: Banking Advisor

Are you passionate about delivering exceptional client experiences and building lasting relationships? Do you have a strong interest in finance and a desire to make a positive impact on people's lives?

About the Role:

As a Banking Advisor at National Bank, you will play a key role in providing personalized banking solutions to our clients. You will be responsible for greeting clients, answering their questions, and helping them navigate our banking applications and ATMs. You will also be expected to listen actively, resolve complex situations, and provide advice and transaction solutions to our Personal Banking clients.

Key Responsibilities:
  • Greet clients and provide exceptional customer service.
  • Help clients use our banking applications and ATMs.
  • Listen to clients' needs and resolve complex situations.
  • Provide advice and transaction solutions to Personal Banking clients.
  • Build lasting relationships with clients and colleagues.
  • Ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs.
  • Ensure adherence to compliance and risk management rules.
About the Team:

Our team is dedicated to providing exceptional client experiences and building lasting relationships. We value passionate people and bold ideas, and we work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other, and we offer many career opportunities and encourage internal mobility.

Requirements:
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
What We Offer:

In addition to competitive compensation, we offer a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan, among others.

Why Join Us:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us. We want to offer an accessible, barrier-free workplace to all employees, and we welcome all candidates who share our values and are passionate about delivering exceptional client experiences.

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