Help Desk Specialist
4 weeks ago
Voyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.
Key Responsibilities:- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Consult technical manuals, user guides, and other resources to research and implement solutions.
- Provide training and guidance to customers on how to use our products and services.
- Collaborate with other technical support teams to resolve complex issues.
- Document and maintain a problems and solutions log for future reference.
- 1-2 years of experience in a help desk or technical support role.
- Strong technical skills and knowledge of computer hardware and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
English
Work Hours:40 hours per week
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