Help Desk Specialist

4 weeks ago


Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Title: Help Desk Specialist

Voyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and guidance to customers on how to use our products and services.
  • Collaborate with other technical support teams to resolve complex issues.
  • Document and maintain a problems and solutions log for future reference.
Requirements:
  • 1-2 years of experience in a help desk or technical support role.
  • Strong technical skills and knowledge of computer hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Language:

English

Work Hours:

40 hours per week


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