Help Desk Specialist

2 weeks ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time

Job Summary: We are seeking a skilled Help Desk Specialist to join our team at Voyager Systems Corp. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving issues, and collaborating with our team to ensure seamless service delivery.

Key Responsibilities:

  • Respond to customer inquiries and provide timely and effective solutions to technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends

Requirements:

  • College/CEGEP diploma or equivalent experience
  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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