Help Desk Support Specialist

2 weeks ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time

Job Summary: We are seeking a skilled Help Desk Support Specialist to join our team at Voyager Systems Corp. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals and other resources to research and implement solutions.
  • Provide training and guidance to customers to help them overcome technical difficulties.
  • Collaborate with other team members to identify and resolve complex technical issues.
  • Participate in the development and implementation of new technical processes and procedures.

Requirements:

  • College or CEGEP diploma in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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