Help Desk Support Specialist

3 weeks ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Summary

We are seeking a skilled Help Desk Support Specialist to join our team at Voyager Systems Corp. The successful candidate will provide technical support to our clients, resolving issues with computer systems and software.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Consult technical manuals and documentation to research and implement solutions
  • Provide training and guidance to users on software and hardware usage
  • Collaborate with other technical support analysts to resolve complex issues
  • Participate in the development and implementation of technical support processes and procedures
Requirements
  • College/CEGEP diploma or equivalent experience
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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