Help Desk Technician

4 weeks ago


Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

Job Title: Help Desk Technician

Job Summary: We are seeking a highly skilled Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer hardware and software
  • Install and configure computer systems and software
  • Provide training and guidance to users on how to use computer systems and software
  • Collect and maintain records of technical issues and resolutions

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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