Customer Service Excellence Coordinator
3 days ago
We are seeking a talented Customer Service Excellence Coordinator to join our team at Cowan Insurance Group.
A competitive salary of $60,000 per year will be offered to the right candidate.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will provide service excellence to our personal insurance customers and insurance markets by managing policy renewal processes.
Your key responsibilities will include reviewing and processing renewals in our broker management system Epic, quoting client policies in Applied Rating Services, and identifying coverage enhancement opportunities.
You will also be responsible for processing varied terms notices received from our carriers, reviewing new business and renewal policies to ensure accuracy and completeness, and following up with insurance carriers for late renewals.
Requirements:
- RIBO license or ability to obtain RIBO would be an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Strong communication skills; written and verbal
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset
About Us:
Cowan Insurance Group is a leading independent insurance brokerage and consulting operation providing real value to our clients. We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals.
We offer a comprehensive benefits plan, company-matched Retirement Savings Plan, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer service and have the required skills and qualifications, we encourage you to apply.
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