Customer Service Representative
5 days ago
We are seeking a highly organized and customer-focused Front Desk Advisor to join our team at Midas Cambridge. In this role, you will be the first point of contact for our customers, providing exceptional service and managing the front desk operations of our auto repair and service shop. Your primary responsibilities include greeting customers warmly, scheduling appointments, processing payments, and ensuring customer satisfaction. Key responsibilities include:
* Providing excellent customer service, responding to customer inquiries, and addressing concerns in a professional and courteous manner.
* Scheduling and managing appointments for vehicle repairs and maintenance, coordinating with the service team to ensure timely and efficient service delivery.
* Maintaining accurate records of customer interactions, vehicle repairs, and payments, updating customer profiles and service histories in the system.
* Addressing customer complaints or issues promptly and professionally, escalating complex problems to management when necessary.
* Ensuring the front desk area is clean, organized, and stocked with necessary supplies, managing incoming calls and directing them to the appropriate department.
* Promoting additional services, products, and special offers to customers, enhancing their experience and boosting sales.
Qualifications include:
* High school diploma or equivalent.
* Previous experience in customer service or administrative roles, preferably in an automotive environment.
* Strong communication and interpersonal skills.
* Proficiency in using computer systems and software for scheduling and billing.
* Ability to multitask and handle a fast-paced environment.
* Friendly, professional demeanor with a customer-first attitude.
Why work with us?
* Friendly and supportive team environment.
* Opportunities for growth and development in the automotive industry.
* Competitive compensation: $18.00 per hour.
Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location you applied to and all hiring and employment decisions will be made by that location's management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination.
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