Customer Service Supervisor

4 weeks ago


Cambridge, Ontario, Canada HEPHAESTUS HOMES LTD. Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at HEPHAESTUS HOMES LTD. The successful candidate will be responsible for supervising a team of customer service representatives, ensuring excellent customer service, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure excellent customer service and resolve customer complaints in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Conduct performance evaluations and provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Collaborate with other departments to resolve customer complaints and improve overall customer experience.
  • Ensure compliance with company policies and procedures and maintain accurate records of customer interactions.

Requirements:

  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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