Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at HEPHAESTUS HOMES LTD. The successful candidate will be responsible for supervising a team of customer service representatives, ensuring excellent customer service, and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Supervise a team of customer service representatives to ensure excellent customer service and resolve customer complaints in a timely and professional manner.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Conduct performance evaluations and provide coaching and training to customer service representatives to improve their skills and knowledge.
- Collaborate with other departments to resolve customer complaints and improve overall customer experience.
- Ensure compliance with company policies and procedures and maintain accurate records of customer interactions.
Requirements:
- 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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