Customer Service Representative
3 weeks ago
We are seeking a highly organized and customer-focused Front Desk Advisor to join our team at Midas Cambridge. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a seamless experience for our clients.
Key Responsibilities:- Customer Service: Greet customers warmly and assist them with their inquiries, providing information about our services, prices, and estimated timelines.
- Appointment Scheduling: Schedule and manage appointments for vehicle repairs and maintenance, coordinating with the service team to ensure timely and efficient service delivery.
- Communication: Keep customers informed about the status of their vehicles, including any delays or additional repairs needed, and relay customer concerns and requests to the service team.
- Billing and Payments: Prepare invoices, process payments, and manage cash/credit transactions accurately, ensuring all billing information is correct and providing customers with detailed receipts.
- Record Keeping: Maintain accurate records of all customer interactions, vehicle repairs, and payments, updating customer profiles and service histories in the system.
- Problem Solving: Address customer complaints or issues promptly and professionally, escalating complex problems to management when necessary.
- Shop Organization: Ensure the front desk area is clean, organized, and stocked with necessary supplies, managing incoming calls and directing them to the appropriate department.
- Sales Support: Promote additional services, products, and special offers to customers, enhancing their experience and boosting sales.
- High school diploma or equivalent.
- Previous experience in customer service or administrative roles, preferably in an automotive environment.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software for scheduling and billing.
- Ability to multitask and handle a fast-paced environment.
- Basic knowledge of automotive services and terminology is a plus.
- Friendly, professional demeanor with a customer-first attitude.
- Great if you have your own vehicle.
- Friendly and supportive team environment.
- Opportunities for growth and development in the automotive industry.
Compensation: $18.00 per hour
MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location's management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.
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