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Hotel Front Desk Associate

2 months ago

Halifax, Nova Scotia, Canada Chebucto Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Chebucto Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of our guests and staff.
  • Clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, providing personalized support and care.
  • Contact guests to deliver requested wake-up calls.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a minimum of 30 hours per week.
  • Fluency in English, with excellent oral and written communication skills.
Work Environment:

Our hotel is a fast-paced environment that requires attention to detail, excellent time management skills, and the ability to work under pressure. As a Hotel Front Desk Clerk, you will be part of a dynamic team that is dedicated to providing exceptional customer service and ensuring a memorable stay for our guests.

Personal Suitability:
  • Client focus and dependability.
  • Efficient interpersonal skills and excellent oral communication.
  • Flexibility and ability to work in a team environment.
  • Judgement and reliability.
Language:

English is the primary language spoken in our hotel, and fluency is required for this role.