Front Desk Supervisor

4 weeks ago


Halifax, Nova Scotia, Canada Moxy by Marriott Halifax, NS Full time
Front Desk Supervisor Job Description

Moxy by Marriott Halifax, NS is seeking a skilled Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.

Key Responsibilities:
  • Supervise and coordinate front desk operations to ensure seamless guest check-ins, check-outs, and services.
  • Train and develop front desk staff to provide excellent customer service and resolve guest issues efficiently.
  • Manage guest complaints and concerns in a professional and courteous manner.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room assignments, key management, and safety deposit box operations.
  • Collaborate with other departments to ensure smooth hotel operations and provide excellent guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Experience in hotel operations, customer service, or a related field.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Discounted room rates and other perks.

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