Hotel Receptionist

1 month ago

Halifax, Nova Scotia, Canada Chebucto Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Chebucto Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of our guests and staff.
  • Clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, providing personalized support and care.
  • Contact guests to deliver requested wake-up calls.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and organizational skills.
  • Dependability, reliability, and a strong work ethic.
  • Ability to work as part of a team and provide excellent customer service.
Work Environment:

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Hotel Front Desk Clerk, you will be working in a team-oriented environment, with opportunities for growth and development.

Language:

English is the primary language spoken in our hotel, and we require all staff members to be proficient in English.

Hours:

This is a permanent, part-time position, with 30 hours per week.

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